Reviews

Next day delivery; appliance arrived on time and without issue

They helped at with an emergency 6burner range replacement and pulled out all the stops to get it delivered to site on time for the installation
Well done

I ordered a shelving unit, it arrived the next day. That’s impressive. When unpacked there were a few pieces missing. I emailed the company, had a very speedy reply and the missing parts were despatched the next day. Before despatch, a check was made that the parts were correct.
So from the time of order to full assembly took less than a week.

I really can’t think of an improvement as were all human and occupational errors happen. What makes the difference is If dealt with properly. Great customer service.

Great priced fryers with quick delivery 👍

Amazing store with excellent support

Very efficient service

Ordered tables. Took so long to arrive had to find an alternative and buy replaxements. Refused delivery and asked for a refund. 3 months on still havent received a refund. They told me 2 months ago will take 1-2 days. Now my last few emails have beeb ignored!

Ordered a Buffalo Meat Mincer and it arrived a couple of days later. No issues at all. I would use again.

The freezer we ordered arrived earlier then first advised. We had a call to ask if we would like it delivered early which we said yes.
The only problem was we were not advised when it would be delivered. So it was a bit of a surprise when it turned up. An email advising when it was being delivered would have been nice. Apart from that we are very happy.

it was easy to order and the product was exactly what i needed, very pleased

The quality of the barstools are exceptional. Also I was amazed to be able to go back to this company and find an exact, match to the two barstools I had bought 3yrs previously. This totally saved me having to buy a new set of 3 barstools. Of note I was very pleased to discover the price had not increased by much either.

From ordering to delivery - very efficient

Can always tell good service when, if there is a problem they respond immediately and solve the issue as quickly as they possible can
Shelley was excellent when we had courier care issues.

Easy to order and good price

I really struggle with companies who ask for a review when the item has not yet been delivered and we are waiting for it. Please ask me again once the Coffee machine has been delivered and we know it is working!

Not good

Easy to order. Prompt delivery. Appliances working well. Thanks.

Very good easy smooth ordering service.
Very quickly worked and confirmed part was right one via my serial number

Easy and efficient ordering. Quick delivery and a good product.

Prompt service

My order arrived in time. Good price.

Found them online.
Opened an account so I could track my order.
Ordered over the weekend - arrived on Tuesday.

Quick despatch.

As a first time customer we were impressed with speed of handling our initial enquiry. The engineers visit was on time and the repair excellent. Whilst on site a second unit was examined and parts have been ordered so hopefully this will also result in a good repair.
Will definitely use again

Very responsive to queries and any changes needed. Quick delivery on all products and after delivery queries were dealt with very smoothly.

Very good service

Customer service.

Ordered several products through catering appliances, never any issues and fast delivery. Arguably the best pricing I’ve seen for hospitality equipment.

Order placed and product received the next working day.

A good experience largely because of able to speak to knowledgeable, helpful staff - price and speed of delivery were also very positive factors.

very efficient and well informed about the product, speedy delivery with plenty of notice

Always excellent service

Delivered on time helpful drivers

Great value and service.

Every things as the discretion and when I connect them they respond with all of the details

THE RESPONSE RECEIVED IS INCORRECT IN ZAYING ALL ICE MACHINES PRODUCE SHEET ICE THAT NEEDS MANUALLY BREAKING. NO OTHER COMMERCIAL ICE MACHINE PRODUCING ICE FOR THE HOSPITALITY INDUSTRY THAT I KNOW OF DOES THIS. IN ANY CASE, MY COMPLAINT ALSO FOCUSES ON THE FACT THAT NO MENTION OF THIS IS MADE IN THE PROMOTIONAL MATERIAL OR THE USERS MANUAL, LEAVING PROSPECTIVE PURCHASERS WIITHOUT FULL FACTS.

Great service all round. Quote received, ordered and delivered within 4 days.

Very good

Very helpful and informed staff. A pleasure to deal with this company.

Staff very friendly and helpful. The item was delivered when it should have been and came packed appropriately. No damage to outer packing and item perfect when opened.

Propmpt sevice. Nothing to improve.

Efficient service - order made when item not in stock and delivery expected October. - delivery made 1 week early . Excellent

Communication a bit poor, told it was being delivered by one carrier then received communications from a different carrier about the delivery.

I LIKE EVERYTHING!

Good service

Prompt delivery through a trusted delivery company. Great service.

great service and showed a caring nature to our needs very helpful.

Accident service good customer service good delivery on time

Super quick deliver

I purchased a display fridge for over £2,000, and while it was delivered as promised, the experience quickly turned into a nightmare. Shockingly, two rude and arrogant delivery drivers managed to smash the fridge to pieces before it even left the truck. To make matters worse, they laughed and showed no concern whatsoever. This left me without the fridge for the entire bank holiday weekend.

Although customer service was quick to resolve the issue and sent a replacement a few days later, the same delivery team arrived again. I had to stand by the truck to ensure they didn't repeat their mistake, as they were about to unpack the fridge in the same careless manner. They seemed irritated by my presence, rolling their eyes, laughing, and ignoring my requests for extra caution.

While the fridge itself is brilliant (when delivered intact) and the customer service team is highly responsive, the delivery service was absolutely horrendous.

Customer Service was excellent

Very easy to use website, easy ordering system and product delivered very quickly - can't fault

We paid for a timed delivery 7 days ago. The rearranged date didn't happen either. The appliances still haven't arrived.

The efficiency. Helpful staff. Simple secure purchase.

Great service, no issues will use again for sure