
Reviews
Reviews
At Catering Appliance Superstore we do everything we can to ensure the best service but rather than take our word for it. We have partnered with the independant service Feefo to gather reviews from real customers so you can see what other people who have used our service think.
We have recently changed our third party review provider. We are displaying all possible reviews so you can get the best picture of what our customers say.
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Rating(s)
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2261 reviews showing
Trusted Customer - 10 months agoPrevious Review Platform
Very good
Thank you for giving us 5 stars
Trusted Customer - 10 months agoPrevious Review Platform
Thank you for giving us 5 stars
Trusted Customer - 10 months agoPrevious Review Platform
Good price and next-day delivery
"Thanks for your feedback! We're happy you enjoyed our good price and next-day delivery. Looking forward to helping you again soon!"
Trusted Customer - 10 months agoPrevious Review Platform
Thank you for giving us 5 stars
Trusted Customer - 10 months agoPrevious Review Platform
Asked to review a fridge that I’m still waiting to be delivered.
"Thank you for your patience, we apologise for the delay. We’re glad to hear you’ve now received your fridge. We hope it meets your expectations, and if you have any questions or need assistance, please don’t hesitate to get in touch!"
Trusted Customer - 10 months agoPrevious Review Platform
Really friendly and seemingly efficient service. The only slight drawback was on the lead time for the part I ordered. Manufacturer issue not Catering Appliance but nonetheless a little frustrating.
"Thank you for your honest feedback! We're glad you found our service friendly and efficient. We completely understand how frustrating lead time delays can be, especially when caused by the manufacturer. We appreciate your patience and hope to provide an even smoother experience next time."
Trusted Customer - 10 months agoPrevious Review Platform
Really easy website to use.
Thank you that is great to hear!
Trusted Customer - 11 months agoPrevious Review Platform
Very good
Thank you for your feedback
Trusted Customer - 11 months agoPrevious Review Platform
QUALITY, QUICK AND RELIABLE THANKYOU A RARE THING THESE DAYS
"Thank you so much for your fantastic feedback! We're thrilled to hear you found our service quality quick, and reliable—it's exactly what we strive for. We appreciate your custom!"
Trusted Customer - 11 months agoPrevious Review Platform
Excellent website, service and prompt delivery.
"Thank you for your wonderful feedback! We're delighted you had a great experience with our website, service, and prompt delivery. We look forward to serving you again!"
Trusted Customer - 11 months agoPrevious Review Platform
Good service
Thank you for your kind words
Trusted Customer - 11 months agoPrevious Review Platform
Great customer service and very responsive.
"Thank you for your kind words! We're glad you found our customer service responsive and helpful. We look forward to assisting you again!"
Trusted Customer - 11 months agoPrevious Review Platform
Thank you for giving us 5 stars
Trusted Customer - 11 months agoPrevious Review Platform
Thank you for giving us 5 stars
Trusted Customer - 11 months agoPrevious Review Platform
Amazing service.
"Thank you so much! We're thrilled you had an amazing experience with our service!"
Trusted Customer - 11 months agoPrevious Review Platform
Thank you for giving us 5 stars
Trusted Customer - 11 months agoPrevious Review Platform
Excellent service
"Thank you so much! We're thrilled you had an excellent experience with our service!
Trusted Customer - 11 months agoPrevious Review Platform
Great delivery which was securely packaged.
"Thank you for your feedback! We're glad your delivery was secure and met your expectations. We look forward to serving you again!"
Trusted Customer - 11 months agoPrevious Review Platform
Thank you for giving us 5 stars
Trusted Customer - 11 months agoPrevious Review Platform
Thank you for giving us 5 stars
Trusted Customer - 11 months agoPrevious Review Platform
Ordering was easy and delivery was quick
"Thank you for your feedback! We're glad to hear ordering was easy and delivery was quick. We appreciate your support and look forward to serving you again!"
Trusted Customer - 11 months agoPrevious Review Platform
Thank you for giving us 5 stars
Trusted Customer - 11 months agoPrevious Review Platform
Thank you for giving us 5 stars
Trusted Customer - 11 months agoPrevious Review Platform
Very professional and precise in helping you out ✨✨✨✨👍 outstanding customer support service and the package was done finest 👍👍👍
Thank you so much for your wonderful feedback! We’re thrilled to hear you found our customer support professional and precise, and that your package was handled with great care. Your kind words truly mean a lot to us!
Trusted Customer - 11 months agoPrevious Review Platform
There was an issue with the tap that was resolved very quickly & efficiently.
"Thank you for letting us know! We're glad the issue with the tap was resolved quickly and efficiently. If you need any further assistance, please don’t hesitate to reach out.
Trusted Customer - 11 months agoPrevious Review Platform
Thank you for giving us 4 stars, please let us know what we need to do to achieve 5 stars
Trusted Customer - 11 months agoPrevious Review Platform
Thank you for gibing us 4 star, please let me know what we can do to reach 5 stars
Trusted Customer - 11 months agoPrevious Review Platform
Very helpful to get what we needed 😃
"That is great to hear! Thank you for your review, it is very much appreciated."
Trusted Customer - 11 months agoPrevious Review Platform
Thank you for leaving us 5 stars!
Trusted Customer - 11 months agoPrevious Review Platform
We are very grateful for you taking the time to leave us a 5-star review. Thank you!"
Trusted Customer - 11 months agoPrevious Review Platform
Easy to speak to someone for clarification
We are very grateful for you taking the time to leave us a 5-star review. Thank you!"
Trusted Customer - 11 months agoPrevious Review Platform
8. Thank you for leaving us 5 stars!
Trusted Customer - 11 months agoPrevious Review Platform
No reason to not offer 100% refunds on things as a base rule. There should be an extenuating circumstance clause and not a scalp.
Thank you for your review.
I can see that we contacted the supplier on your behalf and a refund was authorised, but we did not receive a response from you to proceed further. We have to work with the industry standard restocking fee, which we are charged via our supplier. We will always attempt to negotiate if an alternative product is ordered.
We’re always here to help resolve any issues, and we appreciate your feedback regarding our refund policy. Your comments will be shared with the relevant team for review.
If you’d still like assistance with this matter, please don’t hesitate to get in touch.
Trusted Customer - 11 months agoPrevious Review Platform
Thank you for leaving us 5 stars!
Trusted Customer - 11 months agoPrevious Review Platform
Fantastic staff on the phone to answer questions before purchase, quick and reliable delivery, and all at a very good price (Instanta Sureflow Water Boiler)
"That is great to know. We look forward to hearing from you again soon!"
Trusted Customer - 11 months agoPrevious Review Platform
The thing that stood out and why I awarded 5 stars was the fabulous customer service u received from the lady ( sorry I can’t remember her name ) who took the call when I ordered the crepe machines . She was super .
"We’re so grateful that you took the time to leave us a 5-star review. We will pass this on to the member of staff, thank you!"
Trusted Customer - 11 months agoPrevious Review Platform
Thank you so much for giving us 5 stars
Trusted Customer - 11 months agoPrevious Review Platform
Thank you for leaving us 5 stars!
Trusted Customer - 11 months agoPrevious Review Platform
Thank you for leaving us 5 stars!
Trusted Customer - 11 months agoPrevious Review Platform
Thank you for leaving us 5 stars!
Trusted Customer - 11 months agoPrevious Review Platform
Good service
"Thank you for your feedback — please let us know what we can do to earn that 5th star!"
Trusted Customer - 11 months agoPrevious Review Platform
Send 2 people when delivering the item. Your delivery person was excellent, but it needed two (very strong) people to deliver and put the freezer in place.
Thank you for your feedback. We're glad to hear the delivery person did an excellent job!
Delivery services are arranged by our suppliers, but we completely understand your point and will make sure your comments are passed on to them for future consideration.
We appreciate you taking the time to share your experience.
Trusted Customer - 11 months agoPrevious Review Platform
Thank you for leaving us 5 stars! It is appreciated.
Trusted Customer - 11 months agoPrevious Review Platform
Great website, easy to navigate. Great prices. Excellent communication re delivery. Actually arrived before original delivery date
. "We’re so grateful that you took the time to leave us a 5-star review. Thank you!"
Trusted Customer - 11 months agoPrevious Review Platform
Quality of product, good value
"Thank you for your 5-star review! We very much appreciate your feedback."
Trusted Customer - 11 months agoPrevious Review Platform
Thank you for leaving us 5 stars!
Trusted Customer - 11 months agoPrevious Review Platform
Great
Thank you for leaving us 5 stars!
Trusted Customer - 11 months agoPrevious Review Platform
Thank you for leaving us 5 stars!
Trusted Customer - 11 months agoPrevious Review Platform
very nice i like that
Thank you for leaving us 5 stars!
Trusted Customer - 11 months agoPrevious Review Platform
Delivery was delayed
As said item was in stock then it came from a third party
As said item was in stock then it came from a third party
We apologise for the confusion regarding the delivery. While the item was listed as in stock, it was fulfilled by a third-party supplier, which caused the unexpected delay.
We're glad to hear your item has now arrived safely, and we appreciate your patience. Your feedback will be shared with the relevant team to help improve our communication going forward.
Trusted Customer - 11 months agoPrevious Review Platform
Thank you for leaving us 5 stars!
Trusted Customer - 11 months agoPrevious Review Platform
Thank you for your review, I have checked your order and cannot see any issue with it. If you are able to advise how we can improve our service, that would be helpful.
Trusted Customer - 11 months agoPrevious Review Platform
Thank you for leaving us 5 stars!
Trusted Customer - 1 year agoPrevious Review Platform
"Thank you for your feedback — please let us know what we can do to earn that 5th star!"
Trusted Customer - 1 year agoPrevious Review Platform
Ordered a part and it was delivered the next day... Used them several times and always had good service.
"We’re so grateful that you took the time to leave us a 5-star review. Thank you!"
Trusted Customer - 1 year agoPrevious Review Platform
"Thank you for your feedback — please let us know what we can do to earn that 5th star!"
Trusted Customer - 1 year agoPrevious Review Platform
Prompt delivery
"Thank you for taking the time to leave a review, it is very much appreciated."
Trusted Customer - 1 year agoPrevious Review Platform
FIRST CLASS
"That is great to hear! Thank you for your review, it is very much appreciated."
Trusted Customer - 1 year agoPrevious Review Platform
Thank you for leaving us 5 stars!
Trusted Customer - 1 year agoPrevious Review Platform
Thank you for leaving us 5 stars!
Trusted Customer - 1 year agoPrevious Review Platform
Attention to detail
Go the extra mile
Go the extra mile
Thank you for leaving us 5 stars!
Trusted Customer - 1 year agoPrevious Review Platform
Easy to use website. Great contact. Most things delivered very quickly.
Highly recommend.
Highly recommend.
"We’re so grateful that you took the time to leave us a 5-star review. Thank you. I will feed this back to the team!"
Trusted Customer - 1 year agoPrevious Review Platform
easy to order, great price, speedy delivery
Thank you for your feedback, please let us know what to do to reach 5 stars.
Trusted Customer - 1 year agoPrevious Review Platform
Thank you for leaving us 5 stars!
Trusted Customer - 1 year agoPrevious Review Platform
What we had ordered arrived damaged, it had obviously been dropped on it's corner by the courier. However, a replacement was very quickly organised and dispatched to us.
Very often it is not until you have a problem that you find out how good a company really is.
Very often it is not until you have a problem that you find out how good a company really is.
We are sorry to hear this and are glad to hear the situation was rectified. Thank you for taking the time to leave a review, it is very much appreciated.
Trusted Customer - 1 year agoPrevious Review Platform
Excellent service and product and fast delivery
Thank you for your 5-star review! We very much appreciate your feedback.
Trusted Customer - 1 year agoPrevious Review Platform
Great service phoned to see what was available was told so ordered there and then and delivered in 2 days super service will be recommending this company to my friends very well done ⭐️⭐️⭐️⭐️⭐️
Thank you for your 5-star review! We very much appreciate your feedback.
Trusted Customer - 1 year agoPrevious Review Platform
Thank you so much for giving us 5 stars. You made our day!
Trusted Customer - 1 year agoPrevious Review Platform
FAST DELIVERY AND COMPETETIVE PRICING WITH NO FUSS ORDERING
That is great to hear! Thank you for your review, it is very much appreciated.
Trusted Customer - 1 year agoPrevious Review Platform
We are very grateful for you taking the time to leave us a 5-star review. Thank you!
Trusted Customer - 1 year agoPrevious Review Platform
Thank you so much for giving us 5 stars. You made our day!
Trusted Customer - 1 year agoPrevious Review Platform
Thank you for your 5-star review! We very much appreciate your feedback.
Trusted Customer - 1 year agoPrevious Review Platform
Thank you so much for giving us 5 stars. You made our day!
Trusted Customer - 1 year agoPrevious Review Platform
Good advice, friendly and efficient
That is great to hear! Thank you for your review, it is very much appreciated.
Trusted Customer - 1 year agoPrevious Review Platform
Thank you so much for giving us 5 stars. You made our day!
Trusted Customer - 1 year agoPrevious Review Platform
Thank you so much for giving us 5 stars. You made our day!
Trusted Customer - 1 year agoPrevious Review Platform
Service above and beyond expectations.
That is great to hear! Thank you for your review, it is very much appreciated.
Trusted Customer - 1 year agoPrevious Review Platform
Thank you so much for giving us 5 stars. You made our day!
Trusted Customer - 1 year agoPrevious Review Platform
SUPERFAST DELIVERY
That is great to know. We look forward to hearing from you again soon.
Trusted Customer - 1 year agoPrevious Review Platform
Great company
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
Trusted Customer - 1 year agoPrevious Review Platform
Easy to deal with, good product at competitive price and reliable delivery service
We are very grateful for you taking the time to leave us a 5-star review. Thank you!
Trusted Customer - 1 year agoPrevious Review Platform
Thank you so much for giving us 5 stars!
Trusted Customer - 1 year agoPrevious Review Platform
Great price and quick delivery
That is great to hear! Thank you for your review, it is very much appreciated.
Trusted Customer - 1 year agoPrevious Review Platform
Absolutely brilliant. Went to another large appliance retailer, had an awful experience. Called Appliance Superstore and they couldn’t have done more for me. Next time I need anything, they will be my first choice.
Thank you for taking the time to leave a review, it is very much appreciated.
Trusted Customer - 1 year agoPrevious Review Platform
Amazing product and fast delivery!
That is great to know. We look forward to hearing from you again soon.
Trusted Customer - 1 year agoPrevious Review Platform
Thank you so much for giving us 5 stars. You made our day!
Trusted Customer - 1 year agoPrevious Review Platform
Over the last month I have purchased quite a very goods from the catering appliance superstore, some small items which arrived promptly the next day and a large fridge that was delivered within the week. Customer service superb and all goods were very good value for money, I will definitely be purchasing from them again!
That is great to know. We look forward to hearing from you again soon.
Trusted Customer - 1 year agoPrevious Review Platform
Great prices and support
That is great to know. We look forward to hearing from you again soon
Trusted Customer - 1 year agoPrevious Review Platform
Thank you so much for giving us 5 stars.
Trusted Customer - 1 year agoPrevious Review Platform
Fast delivery good service
That is great to hear! Thank you for your review, it is very much appreciated.
Trusted Customer - 1 year agoPrevious Review Platform
Polite and very efficient
That is great to know. We look forward to hearing from you again soon.
Trusted Customer - 1 year agoPrevious Review Platform
I have investigated your review and suspect your delivery may have been delayed (but now received)
I can't see any case notes. If this were the case, we are sorry that your experience with us was not positive. Please be assured we do all we can to prevent delayed deliveries, but on this occasion were at the mercy of our supplier and the information they provided us with.
Trusted Customer - 1 year agoPrevious Review Platform
Excellent service! Quick delivery. Needed an appliance in a small space. Staff managed to find a like for like replacement.
That is great to know. We look forward to hearing from you again soon.
Trusted Customer - 1 year agoPrevious Review Platform
Thank you so much for giving us 5 stars.
Trusted Customer - 1 year agoPrevious Review Platform
Simplicity
Thank you for your 5-star review!
Trusted Customer - 1 year agoPrevious Review Platform
Thank you so much for giving us 5 stars.
Trusted Customer - 1 year agoPrevious Review Platform
Thank you for your feedback. I can see you received some items which were not in perfect condition, and we are sorry for any inconvenience this may have caused.
However, I can see this was not reported for 9 days. Unfortunately, our terms and conditions dictate that all damages must be reported within 24 hours.
After reviewing the details of your order, I’m afraid we’re unable to assist on this occasion, as the damage was not reported within the time frame required. We put these policies in place to ensure any issues can be resolved swiftly while the delivery is still recent and all details are clear.
Although we’re unable to offer a resolution in this instance, if there’s anything else we can do to support you or if you have any future queries, please don’t hesitate to get in touch asap.
Trusted Customer - 1 year agoPrevious Review Platform
Thank you so much for giving us 5 stars.
Trusted Customer - 1 year agoPrevious Review Platform
Thank you for your 5-star review! We very much appreciate your feedback.
Trusted Customer - 1 year agoPrevious Review Platform
We are very grateful for you taking the time to leave us a 5-star review. Thank you!