Reviews
Reviews
At Catering Appliance Superstore we do everything we can to ensure the best service but rather than take our word for it. We have partnered with the independant service Feefo to gather reviews from real customers so you can see what other people who have used our service think.
We have recently changed our third party review provider. We are displaying all possible reviews so you can get the best picture of what our customers say.
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Rating(s)
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2288 reviews showing
Trusted Customer - 4 years agoPrevious Review Platform
All fine
Great feedback, thank you!
Trusted Customer - 4 years agoPrevious Review Platform
Easy, quick service and delivered next day
Great feedback, thank you!
Trusted Customer - 4 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 4 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 4 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 4 years agoPrevious Review Platform
Refused to exchange damaged goods
Sorry to hear of the issues you have experienced with this order,
I have sent an email directly to you to try and find a suitable solution.
Trusted Customer - 4 years agoPrevious Review Platform
thank you for the 5 star rating!
Trusted Customer - 4 years agoPrevious Review Platform
Great service
That's what we aim for!
Thank you!
Trusted Customer - 4 years agoPrevious Review Platform
thank you for the 5 star rating!
Trusted Customer - 4 years agoPrevious Review Platform
thank you for the 5 star rating!
Trusted Customer - 4 years agoPrevious Review Platform
Very prompt and helpful service
Great feedback, thank you!
Trusted Customer - 4 years agoPrevious Review Platform
All round great service
Thanks for your review, Its great to hear that you were happy with our service
Trusted Customer - 4 years agoPrevious Review Platform
No fuss excellent service
Thats we aim for
Thank you
Trusted Customer - 4 years agoPrevious Review Platform
Great service from start to finish
Thank you for your positive review
Trusted Customer - 4 years agoPrevious Review Platform
Great service and and great price .
My multi deck arrived when they said and the after sale have been great.
My multi deck arrived when they said and the after sale have been great.
Thank you very much for your kind comments
Trusted Customer - 4 years agoPrevious Review Platform
Straightforward order process and efficient delivery.
Thank you for your great review
Trusted Customer - 4 years agoPrevious Review Platform
Good product,
Price cheaper than alot of other big brand companies.
Price cheaper than alot of other big brand companies.
Thank you for taking the time to give us a positive review. It really is appreciated
Trusted Customer - 4 years agoPrevious Review Platform
great service prompt delivery
Great to hear thanks for the feedback
Trusted Customer - 4 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 4 years agoPrevious Review Platform
excellent service and delivery
Thanks for your review, Its great to hear that you were happy with our service
Trusted Customer - 4 years agoPrevious Review Platform
Very professional, ensured the item I was asking for was the correct one and dispatched it promptly.
Thank you for your feedback
Trusted Customer - 4 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 4 years agoPrevious Review Platform
Excellent company, quick delivery and good customer service. I had a faulty item which was collected and replaced with no problems at all and you could actually speak to someone.
Thats what we aim for !
Thank you for the great review
Trusted Customer - 4 years agoPrevious Review Platform
Thank you for your 5 star review
Trusted Customer - 4 years agoPrevious Review Platform
Good service and better prices than their competition. Always my first choice.
Thank you for your positive review
we look forward to dealing with you in the future
Trusted Customer - 4 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 4 years agoPrevious Review Platform
Good customer service. Quick delivery.
Great to hear, thank you for your comments and 5 star rating!
Trusted Customer - 4 years agoPrevious Review Platform
Had all the items I wanted at a very good price .Delivery was excellent items were well packet and I will use them again thank you
That's what we aim for!
Thank you!
Trusted Customer - 4 years agoPrevious Review Platform
Very prompt delivery. Goods very well packaged.
Thanks for your feedback and 5 star ratings!
Trusted Customer - 4 years agoPrevious Review Platform
Easy ordering process and prompt delivery
Thank you for your kind comments, it's always great to know when customers are pleased with our service.
Trusted Customer - 4 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 4 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 4 years agoPrevious Review Platform
Delivery was really fast, and communications was excellent.
Thank you for your kind comments! We try our best!
Trusted Customer - 4 years agoPrevious Review Platform
Very good price, and item exactly as described. Fast and easy to clean.
Purchased for domestic use.
Purchased for domestic use.
That's what we aim for!
Thank you!
Trusted Customer - 4 years agoPrevious Review Platform
Prompt excellent service. Delivered quickly on the date and at the time stated. Well packaged.
Thanks for your feedback and 5 star ratings!
Trusted Customer - 4 years agoPrevious Review Platform
Good service
Thanks
Thanks
Great to hear, thank you for the 5 star rating!
Trusted Customer - 4 years agoPrevious Review Platform
Good to deal with. Prompt delivery
That's what we aim for! Thanks for the positive feedback!
Trusted Customer - 4 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 4 years agoPrevious Review Platform
very helpful company and delivered quick
Thank you for your kind comments! We try our best!
Trusted Customer - 4 years agoPrevious Review Platform
Would have been 5 if we'd had notification of the delivery. Otherwise everything good - very good phone call to check stock, quick delivery,, good product, good price etc.
Thank you for your rating and comments - We appreciate any feedback
Trusted Customer - 4 years agoPrevious Review Platform
customer service was superb
Thank you for your kind comments, it's always great to know when customers are pleased with our service.
Trusted Customer - 4 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 4 years agoPrevious Review Platform
Constant communication regarding delivery
Great to hear, thanks for the feedback!
Trusted Customer - 4 years agoPrevious Review Platform
Thank you for your rating, if there is anything we could have done to make this 5 stars please let me know
Trusted Customer - 4 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 4 years agoPrevious Review Platform
Very good service
Great to hear, thank you for your comments and 5 star rating!
Trusted Customer - 4 years agoPrevious Review Platform
Thanks for the 5 star rating
Trusted Customer - 4 years agoPrevious Review Platform
Sales assistant was very helpful, checked information on various models for me, before giving the answers to my wuestions. Fast service and delivery
Thank you for your kind comments, it's always great to know when customers are pleased with our service.
Trusted Customer - 4 years agoPrevious Review Platform
Saved ££££££££
Great feedback, thank you!
Trusted Customer - 4 years agoPrevious Review Platform
great experience from start to finish with product availability and alternatives available, speedy delivery and excellent communication from Alex
Thanks for your review, Its great to hear that you were happy with our service
Trusted Customer - 4 years agoPrevious Review Platform
Bought for Christmas present for my son and he thought it was superb!
That's what we aim for!
Thank you!
Trusted Customer - 4 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 4 years agoPrevious Review Platform
Quick delivery , and good rapping .
Great to hear, thank you for the 5 star rating!
Trusted Customer - 4 years agoPrevious Review Platform
Bought a Caterlite induction hob. Works well and reasonably priced. Quick delivery so very happy.
Communication not brilliant. Didn't have any info about item being shipped, but arrived very quickly.
Communication not brilliant. Didn't have any info about item being shipped, but arrived very quickly.
Great to hear, thanks for the feedback!
Trusted Customer - 4 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 4 years agoPrevious Review Platform
Fast efficient service.
Great to hear, thank you for the 5 star rating!
Trusted Customer - 4 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 4 years agoPrevious Review Platform
Great price for quality British made product and very prompt delivery
Thank you for your kind comments, it's always great to know when customers are pleased with our service.
Trusted Customer - 4 years agoPrevious Review Platform
Delivered quickly and as described.
Great feedback, thank you!
Trusted Customer - 4 years agoPrevious Review Platform
Comuncation was great fast dispatch
Thank you for your kind comments! We try our best!
Trusted Customer - 4 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 4 years agoPrevious Review Platform
Great service - competitive price & quick delivery with efficient tracking.
That's what we aim for!
Thank you!
Trusted Customer - 4 years agoPrevious Review Platform
Very good price and speedy delivery
That's what we aim for! Thanks for the positive feedback!
Trusted Customer - 4 years agoPrevious Review Platform
Smooth experience, good customer support when following up for delivery day confirmation, well packaged.
Thank you for your kind comments! We try our best!
Trusted Customer - 4 years agoPrevious Review Platform
No nonsense delivered quickly.
quality items
will use again
quality items
will use again
Thanks for your feedback and 5 star ratings!
Trusted Customer - 4 years agoPrevious Review Platform
Great service and products thanks
Great to hear, thank you for the 5 star rating!
Trusted Customer - 4 years agoPrevious Review Platform
Apologies you were not happy with the service on your order.
I can see there was an issue on your order as a smaller vehicle was required at the delivery point which resulted in additional fee's. We do try and be transparent will all customers when it comes to deliveries and ask that any special access instructions are passed to us prior to despatching goods.
Apologies again, I hope you are happy with your new product
Trusted Customer - 4 years agoPrevious Review Platform
Initially communication could have been better by informing us when our order was delayed twice.
Once we chose another model which was in stock delivery was excellent.
Once we chose another model which was in stock delivery was excellent.
Thanks for your feedback, we're sorry there was a delay in delivery
Trusted Customer - 4 years agoPrevious Review Platform
delivered quickly on the date and at the time stated. Great price for the appliance too
Great feedback, thank you!
Trusted Customer - 4 years agoPrevious Review Platform
great quick service
Thank you for your kind comments! We try our best!
Trusted Customer - 4 years agoPrevious Review Platform
Thank you for your feedback
Trusted Customer - 4 years agoPrevious Review Platform
Always competitive prices and great service
Thank you for your kind comments, it's always great to know when customers are pleased with our service.
Trusted Customer - 4 years agoPrevious Review Platform
Great product fast service and a lovely delivery man
Great to hear, thank you for your comments and 5 star rating!
Trusted Customer - 4 years agoPrevious Review Platform
Thank you for the 5 star rating
Trusted Customer - 4 years agoPrevious Review Platform
Prompt excellent service
That's what we aim for!
Thank you!
Trusted Customer - 4 years agoPrevious Review Platform
Easy ordering and quick delivery. Full marks
Great to hear, thank you for the 5 star rating!
Trusted Customer - 4 years agoPrevious Review Platform
Arrived on time as stated . I’m sure the recipient will enjoy the use of this quality product
Great to hear, thank you for your comments and 5 star rating!
Trusted Customer - 4 years agoPrevious Review Platform
I got an ice cream maker from Catering Appliance Superstore. The item arrived within a couple of days and very well packed. It works exactly as expected, overall very happy with my purchase.
Thanks for your review, Its great to hear that you were happy with our service
Trusted Customer - 4 years agoPrevious Review Platform
Arrived at my door less then 24hours from the time I placed the order!
What could be better?
Perfect, I will certainly use again,
What could be better?
Perfect, I will certainly use again,
Great to hear, thank you for your comments and 5 star rating!
Trusted Customer - 4 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 4 years agoPrevious Review Platform
fast delivery
Great to hear, thank you for the 5 star rating!
Trusted Customer - 4 years agoPrevious Review Platform
Great service from the staff who are working from home on the phone - helpful, cheerful, a pleasure to deal with
Thanks for your review, Its great to hear that you were happy with our service
Trusted Customer - 4 years agoPrevious Review Platform
Zero customer service
Hi Neil,
Apologies that you are not happy with the service you have received.
I can see there has been some extended lead times and delays on your most recent order with us for which we offer our sincere apologies.
Unfortunately at the moment the whole industry is experiencing a number of shipping delays due to several factors.
As you have been using ourselves for many years you will be aware that this is not the service we like to offer our customers.
We are doing all we can to ensure goods are being shipped in a timely manner however these delays are beyond our control.
Please once again accept our apologies for the inconvenience caused.
Trusted Customer - 4 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 4 years agoPrevious Review Platform
Found website somewhat complicated...so many products.They could probably
do with some better instructional videos on line. But their customer
service team are prompt and helpful.
do with some better instructional videos on line. But their customer
service team are prompt and helpful.
Thanks for your feedback and 5 star ratings!
Trusted Customer - 4 years agoPrevious Review Platform
Very helpful and polite - a real pleasure to deal with. That their pricing of the appliance was so competitive and delivery exactly as promised are added reasons justifying the 5* rating I have given.
That's what we aim for!
Thank you!
Trusted Customer - 4 years agoPrevious Review Platform
I ordered one day and they delivered the next, unbelievable as we keep being told how long everything takes to get to you these days!
Great to hear, thank you for the 5 star rating!
Trusted Customer - 4 years agoPrevious Review Platform
thank you for the 5 star rating!
Trusted Customer - 4 years agoPrevious Review Platform
Arrived ahead of estimated date. And they took it in to the kitchen.
Excellent service.
Excellent service.
Great to hear, thank you for your comments and 5 star rating!
Trusted Customer - 4 years agoPrevious Review Platform
Speedy efficient service, good website.
Thank you for your kind comments! We try our best!
Trusted Customer - 4 years agoPrevious Review Platform
I was a bit late ordering my freezer for next day delivery but it did arrive the next day . Great service!
Thanks for the review!
Trusted Customer - 4 years agoPrevious Review Platform
I use Catering Appliance Superstore regularly with no issues. The service to resolve one complaint was really excellent, quick and efficient, and that complaint actually turned out to be my fault and not theirs - So I've never had a legitimate complaint, but if I have I know it will get fixed without any stress!
Thank you for your kind comments, it's always great to know when customers are pleased with our service
Trusted Customer - 4 years agoPrevious Review Platform
Brilliant customer service and speedy delivery. I would definitely recommend!
Great to hear, thanks for the feedback!
Trusted Customer - 4 years agoPrevious Review Platform
Incredible fast and speedy service, just what was needed
That's what we aim for!
Thank you!
Trusted Customer - 4 years agoPrevious Review Platform
thank you for the 5 star rating!
Trusted Customer - 4 years agoPrevious Review Platform
5* excellent catering service. Top quality items at a competitive prices. Swiftly delivered...Many thanks!
Great to hear, thank you for the 5 star rating!
Trusted Customer - 4 years agoPrevious Review Platform
Excellent service!! Highly recommended and appreciated! No Nisbet
Thanks for your review, Its great to hear that you were happy with our service
Trusted Customer - 4 years agoPrevious Review Platform
Hi Eileen, Sorry to see you have given us 1 star. I would like to discuss this further and see what has happened for you to leave us a negative rating,
I have checked your order and can the goods were delivered on time and there has been no correspondence about any issues or complaints.
Please can you email me at complaints@catering-appliance.com to discuss further. Thank you
Trusted Customer - 4 years agoPrevious Review Platform
Thanks for your feedback and 5 star ratings!
Trusted Customer - 4 years agoPrevious Review Platform
My understanding is that they do not hold stock and rely on their suppliers to send the goods. The goods came very late. Contacting them didn't do anything, they would just tell you when to expect the goods (which didn't arrive then). So basically, they're taking your money to pass an order through and when it doesn't go well, it's their supplier's fault. Cut the middle man! Baking trays were poor
Hi there, I am sorry to hear of the issues you have experienced. We do stock a large selection of products in our warehouse however some items are bought direct from suppliers.
I can see from the notes that some of the items were sent separately which we offered an apology for and assured you this isn't the experience we like to offer our customers.
Our suppliers do have goods in different warehouses so they have despatched what they have as soon as possible and the rest to follow asap
I understand this order is now complete. Again please accept our apologies for the inconvenience caused.