Reviews
Reviews
At Catering Appliance Superstore we do everything we can to ensure the best service but rather than take our word for it. We have partnered with the independant service Feefo to gather reviews from real customers so you can see what other people who have used our service think.
We have recently changed our third party review provider. We are displaying all possible reviews so you can get the best picture of what our customers say.
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2260 reviews showing
Trusted Customer - 3 months agoPrevious Review Platform
Had what I wanted; at a good price. Easy ordering; fast delivery. Simple really.
That is great to hear! Thank you for your review, it is very much appreciated
Trusted Customer - 3 months agoPrevious Review Platform
Thank you so much for giving us 5 stars
Trusted Customer - 3 months agoPrevious Review Platform
They had the best price I could find for the item I was after, and delivered in good time. What more could you want I guess.
That is great to hear! Thank you for your review; it is very much appreciated.
Trusted Customer - 3 months agoPrevious Review Platform
Competitively priced, wide range of products and good customer cate
That is great to hear! Thank you for your review, it is very much appreciated
Trusted Customer - 3 months agoPrevious Review Platform
wide range of goods
Thank you for taking the time to leave us 4 stars. Please let us know what we can do to reach 5 stars.
Trusted Customer - 3 months agoPrevious Review Platform
Thank you so much for giving us 5 stars
Trusted Customer - 3 months agoPrevious Review Platform
Easy website to go through, easy to order but haven’t had delivery date or delivery yet. So far it’s been a smooth journey. Hoping for delivery next week!
Thank you for taking the time to leave us 4 stars. We hope your experience has been positive.
Trusted Customer - 3 months agoPrevious Review Platform
Thank you so much for giving us 5 stars
Trusted Customer - 4 months agoPrevious Review Platform
Next day delivery was pleasantly unexpected, products were well packaged, overall I was really impressed, cheaper than Amazon and genuinely a better service, would not go anywhere else if these guys have it in stock.
That is great to hear! Thank you for your review; it is very much appreciated.
Trusted Customer - 4 months agoPrevious Review Platform
Thank you so much for giving us 5 stars
Trusted Customer - 4 months agoPrevious Review Platform
Incredibly fast delivery just before christmas
That is great to know. We look forward to hearing from you again soon.
Trusted Customer - 4 months agoPrevious Review Platform
Easy to order and a quick turnaround.
Thank you for taking the time to leave a review, it is very much appreciated
Trusted Customer - 4 months agoPrevious Review Platform
Having already ordered these particular plates before, I was very pleased that they were still available. As I smashed several of them recently I was delighted when my replacement order came so quickly. Great service. Thank you - Anne
That is great to hear! Thank you for your review; it is very much appreciated.
Trusted Customer - 4 months agoPrevious Review Platform
PAID FOR EARLY DELIVERY STILL NOT RECEIVED THE FRIDGE UNIT.
We’re very sorry for the delays with your order and any inconvenience this caused. We appreciate your patience while we coordinated delivery and worked with our supplier.
We can confirm that a full refund has now been issued via Stripe. Thank you for bringing this to our attention, and we hope to provide a smoother experience in the future.
Trusted Customer - 4 months agoPrevious Review Platform
Thank you for leaving us 4 stars, please let us know what to do to reach 5 stars.
Trusted Customer - 4 months agoPrevious Review Platform
Nice purchase, nice service
Thank you for leaving us 5 stars!
Trusted Customer - 4 months agoPrevious Review Platform
Thank you so much for giving us 5 stars
Trusted Customer - 4 months agoPrevious Review Platform
Thank you so much for giving us 5 stars
Trusted Customer - 4 months agoPrevious Review Platform
Hi there, I can see you have already left a review, which we have responded to.
Trusted Customer - 4 months agoPrevious Review Platform
Thank you so much for giving us 5 stars
Trusted Customer - 4 months agoPrevious Review Platform
Catering Appliance themselves have been great and really helpful but DPD have been a nightmare. Their communication was patchy, they didn't deliver first time round despite lots of people on site who could have accepted the delivery, and they damaged the package in their to and fro meaning that another one had to be sent out. I had a similar experience when I ordered an ideal unit from yourselves last year. For the sake of your reputation, I'd suggest finding another courier!
We are so sorry to hear this and will ensure your comments are passed on to DPD. Thank you for your understanding.
Trusted Customer - 4 months agoPrevious Review Platform
Thank you so much for giving us 5 stars
Trusted Customer - 4 months agoPrevious Review Platform
Speed of delivery
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
Trusted Customer - 4 months agoPrevious Review Platform
Simply great service a long time ago for a replacement part. This time came back for a whole appliance. Simple in the risky onworld landscape.
That is great to hear! Thank you for your review; it is very much appreciated.
Trusted Customer - 4 months agoPrevious Review Platform
Excellent service , from the start to delivery
Thank you for taking the time to leave a review, it is very much appreciated.
Trusted Customer - 4 months agoPrevious Review Platform
Thank you so much for giving us 5 stars
Trusted Customer - 4 months agoPrevious Review Platform
Nothing
Thank you so much for giving us 5 stars
Trusted Customer - 4 months agoPrevious Review Platform
fast delivery and great price
That is great to hear! Thank you for your review; it is very much appreciated.
Trusted Customer - 4 months agoPrevious Review Platform
I found the water glasses I wanted and they were delivered in less than 48 hours.
That is great to hear! Thank you for your review; it is very much appreciated.
Trusted Customer - 4 months agoPrevious Review Platform
Great Service fast delivery and very knowledgeable staff
That is great to hear! Thank you for your review; it is very much appreciated.
Trusted Customer - 4 months agoPrevious Review Platform
Delivery was super quick and the overall price was decent. Packaging could have been better as we basically recieved a very damaged cardboard box with a heavy fryer inside…luckily not damaged.
That is great to hear! Thank you for your review; it is very much appreciated.
Trusted Customer - 4 months agoPrevious Review Platform
Not repairing fridge when it is under normal use， want refund and return
Hi there, I can see you have already left us a review, which we have responded to.
Trusted Customer - 4 months agoPrevious Review Platform
Needed a water heater urgently for a Community Centre, quick delivery and best price I could find. All went to plan apart from damaged packaging, fault of delivery company. Efficient process for reporting damaged goods: when installed there was no damage to, nor performance issues with the product, so was able to inform CAS who closed the complaint: at least I know they have an efficient system providing you report delivery issue within 2 hours.
We’re so grateful that you took the time to leave us a 5-star review. This is great feedback, thank you for sharing.
Trusted Customer - 4 months agoPrevious Review Platform
Excellent service, quick and simple to order and most impressive was the customer service
That is great to hear! Thank you for your review; it is very much appreciated.
Trusted Customer - 4 months agoPrevious Review Platform
Customer service very good when it appeared the items hadn't been delivered. Very helpful and friendly and problem solved!
That is great to hear! Thank you for your review; it is very much appreciated.
Trusted Customer - 4 months agoPrevious Review Platform
Great well made item and arrived quick
We are very grateful for you taking the time to leave us a 5-star review. Thank you!
Trusted Customer - 4 months agoPrevious Review Platform
Part is 5 GBP , 3 day delivery 17 GBP
Thank you for your feedback. We understand that the cost of shipping for a small part can feel high.
Our delivery charges reflect the rates set by our manufacturers and couriers, which apply regardless of the part’s price, and we pass these costs directly on to our customers.
We always aim to provide clear information on pricing and delivery so there are no surprises, and we appreciate your comments as they help us improve communication.
Trusted Customer - 4 months agoPrevious Review Platform
A nice personal touch and very honest and transparent about their pricing.
"We’re so grateful that you took the time to leave us a 5-star review. Thank you!"
Trusted Customer - 4 months agoPrevious Review Platform
Very happy with our purchase. Good quality and excellent plus speedy delivery service
That's great to hear, thank you for sharing.
Trusted Customer - 4 months agoPrevious Review Platform
I got my stainless steel as I wanted and on time.
That is great to hear, thank you for sharing with us.
Trusted Customer - 4 months agoPrevious Review Platform
Thank you for giving us 5 stars
Trusted Customer - 4 months agoPrevious Review Platform
Delivery - it was left at another church, unsigned for.
I understand you have now received the unit. Please accept our apologies that this happened. Thank you for making us aware of this. This has been reported to Fedex to ensure it does not happen again.
Trusted Customer - 4 months agoPrevious Review Platform
Thank you for giving us 5 stars
Trusted Customer - 4 months agoPrevious Review Platform
Thank you for giving us 5 stars
Trusted Customer - 4 months agoPrevious Review Platform
Fast and efficient service. Appliance was delivered next day as promised.
We are pleased to hear this. Thank you for sharing your positive experience.
Trusted Customer - 4 months agoPrevious Review Platform
Didn’t have the item I’d ordered in stock but rapid and apologetic response and quick, seamless refund.
Thank you for your kind words and understanding. We always endeavour to manage expectations where possible.
Trusted Customer - 4 months agoPrevious Review Platform
I asked for a refund which came through propmtly
Thank you for sharing your experience, please let us know what we can do to reach 5 stars.
Trusted Customer - 4 months agoPrevious Review Platform
Thank you for giving us 5 stars
Trusted Customer - 4 months agoPrevious Review Platform
Great service and quality products. Prompt delivery
Thank you for your kind words & lovely review.
Trusted Customer - 4 months agoPrevious Review Platform
Poor website for online purchase but excellent response to over purchase issue.
Hi there, I can see you have left a duplicate review. There may be a buffer issue with your computer, as you experienced ordering a product & duplicates were ordered also. It may be worth assessing your systems just in case.
Trusted Customer - 4 months agoPrevious Review Platform
Order came on time but potato peeler poor. Been using these since college days in the 70s and always preferred these to any others. New one blunt!
We are so sorry to hear this. My colleague Jim will be in touch regarding a refund.
Trusted Customer - 5 months agoPrevious Review Platform
Thank you for giving us 5 stars
Trusted Customer - 5 months agoPrevious Review Platform
Thank you for giving us 5 stars
Trusted Customer - 5 months agoPrevious Review Platform
Straight forward and fast delivery. Good prices as well. Will definately use again!
That is great to hear, thank you for letting us know.
Trusted Customer - 5 months agoPrevious Review Platform
Thank you for giving us 5 stars
Trusted Customer - 5 months agoPrevious Review Platform
Not good will not shop there again
customer service is rubbish
customer service is rubbish
Hi there. I have reviewed your case and can see you are currently in talks with our aftersales team with regard to the high temp indicator light on your ice machine coming on intermittently. We understand the unit is working correctly otherwise. Having reviewed the images you've sent over as well as the user manual, we suspect the unit may be struggling for ventilation on the left hand side.
This would correspond with the unit not being able to cool down sufficiently.
Please can you confirm that the unit is compiling with the below installation instruction:
d) Service access: adequate space must be left for all service connections through the rear of the ice maker. A minimum clearance of 15 cm (6") must be left at the sides of the unit for routing cooling air drawn into and exhausted out of the compartment to maintain proper condensing operation of air cooled models.
Trusted Customer - 5 months agoPrevious Review Platform
Thank you for your feedback, and we’re sorry to hear about your experience.
We always aim to make deliveries as smooth as possible, but in this case our carrier was unable to deliver due to the address being within a fully pedestrianised zone where stopping is not permitted. (We had not been made aware of this when you placed your order)
Unfortunately, this meant the driver could not safely unload the unit.
We did try to work with you and the manufacturer to arrange alternatives — including meeting at an accessible unloading point, arranging a pre-10am slot (which was requested in your instructions), or delivering to another suitable location — in order to avoid further failed attempts or additional charges.
We understand the situation was frustrating, and we’re sorry it wasn’t possible to complete the delivery despite multiple attempts to find a workable solution. Your order has now been cancelled and is being processed in line with the manufacturer’s delivery and return terms.
If you would like to discuss this further or if we can assist you with a future order to a non-restricted delivery area, please feel free to contact us directly. We’re always happy to help.
Trusted Customer - 5 months agoPrevious Review Platform
Thank you for giving us 5 stars
Trusted Customer - 5 months agoPrevious Review Platform
Thank you for giving us 5 stars
Trusted Customer - 5 months agoPrevious Review Platform
The item is very good, I love it and I recommend all of my friends to buy here. Many thanks
We are so pleased to hear this, thank you for your kind words.
Trusted Customer - 5 months agoPrevious Review Platform
Able to speak to the staff about the purchase of a Water Heater for the Village Hall
Which was a great help
Which was a great help
Thats great to hear, thank you for sharing your experience.
Trusted Customer - 5 months agoPrevious Review Platform
Spectacular service!!!!!!
This is great to hear, thank you for your kind words.
Trusted Customer - 5 months agoPrevious Review Platform
Thank you for giving us 5 stars
Trusted Customer - 5 months agoPrevious Review Platform
Thank you for giving us 5 stars
Trusted Customer - 5 months agoPrevious Review Platform
Sadly after nearly 3 weeks we have not received order and have to order goods elsewhere and are awaiting refund.
We are sorry to hear you had delivery issues with the products ordered. I can see that a full refund has now been issued. We will ensure your complaint is passed on to the courier company. Please accept our apologies again.
Trusted Customer - 5 months agoPrevious Review Platform
On Time and good kit. Very happy
This is great to hear, thank you for your kind words.
Trusted Customer - 5 months agoPrevious Review Platform
Contacted as item I was looking for was no longer on the website. Staff very helpful and informative. Ordered item over the phone.
That is great to hear, thank you for sharing.
Trusted Customer - 5 months agoPrevious Review Platform
Fast and efficient service, no complaints!
Thank you for sharing your experience.
Trusted Customer - 5 months agoPrevious Review Platform
Thank you for sharing your experience.
Trusted Customer - 5 months agoPrevious Review Platform
Excellent customer service when I had a damaged item. It was replaced the very same day! Thank you.
That is great to hear, thank you for sharing.
Trusted Customer - 5 months agoPrevious Review Platform
helpful and quick service
Thank you for sharing your experience.
Trusted Customer - 5 months agoPrevious Review Platform
Thank you for giving us 5 stars
Trusted Customer - 5 months agoPrevious Review Platform
Fast, easy and well done.
Thank you for sharing your feedback
Trusted Customer - 5 months agoPrevious Review Platform
Thank you for giving us 5 stars
Trusted Customer - 5 months agoPrevious Review Platform
Our table should’ve arrived on the 11th delayed by one day still didn’t turn up on the 12th. Called they said it would come on the 13th still no table. Called again and apparently DHL have lost it so they are sending it today. The company itself have been very helpful but Delivery been atrocious with absolutely no communication and we’ve had to stay in for 5 occasions waiting for it. Let’s see if it arrives today
We are very sorry to hear that you haven't had a great experience with DHL .
Looking at your case notes I can see we suggested a replacement or requested a damage allowance to keep the table. I can see you opted for the latter. I have ensured your experience is passed oto DHL. Please accept our apologies once again.
Trusted Customer - 5 months agoPrevious Review Platform
I was looking for crockery for church. Samples were sent so we could decide whether they were what we wanted.
Thank you for sharing your positive experience.
Trusted Customer - 5 months agoPrevious Review Platform
Product as detailed. Excellent service. Would definitely use again.
Thank you for giving us 5 stars
Trusted Customer - 5 months agoPrevious Review Platform
I have looked at your order and cannot see any reason for your one star. Please get in touch directly with our AfterSales team to see how we can help.
Trusted Customer - 5 months agoPrevious Review Platform
Very efficient service, quick delivery
Thank you for letting us know.
Trusted Customer - 5 months agoPrevious Review Platform
Thank you for giving us 5 stars
Trusted Customer - 5 months agoPrevious Review Platform
The grill we purchased is not fit for purpose, catering appliance do not respond to any emails or contact ( there is no number to call them).
I definitely don’t recommend.
I definitely don’t recommend.
Hi there, I have looked at your details and cannot see that a Grill has been purchased. (Just cleaning products & a Gastronorm tray & lid) I suspect you may have got the wrong company. This is most unusual, please contact our AfterSales team on our telephone number which is clearly listed on the top right-hand side of our website 01539 760 650 to see how we can help. Many thanks.
Trusted Customer - 5 months agoPrevious Review Platform
great product quickly sent
Thank you for sharing your experience.
Trusted Customer - 5 months agoPrevious Review Platform
Thank you for giving us 5 stars
Trusted Customer - 5 months agoPrevious Review Platform
Sales lady was fabtabulouso
That is great to hear. I will let Louise know.
Trusted Customer - 5 months agoPrevious Review Platform
Thank you for giving us 5 stars
Trusted Customer - 5 months agoPrevious Review Platform
Thank you for giving us 5 stars
Trusted Customer - 5 months agoPrevious Review Platform
Thank you for giving us 5 stars
Trusted Customer - 5 months agoPrevious Review Platform
Always excellent service
Thank you for sharing your experience.
Trusted Customer - 5 months agoPrevious Review Platform
Great customer service and prompt delivery
Thats great to hear, we wil let lucy know. Thank you.
Trusted Customer - 5 months agoPrevious Review Platform
Machine fantastic works well. Shame the delivery was on the wrong day and the onerous terms and conditions were one way traffic.
We are sorry to hear about your delivery issues but pleased that the Machine is working well for you. The positives have out wieighed the negatives.
Trusted Customer - 5 months agoPrevious Review Platform
Turned up as described and on time.
What’s more to ask. All good.
What’s more to ask. All good.
Thats great to hear, thank you for sharing.
Trusted Customer - 5 months agoPrevious Review Platform
Excellent service and quick delivery !! Forgot the name of the lady i spoke with but she was very professional and helpful! Thank you again! Best prices on the market for the items i purchased!
Thank you, I will ensure to pass your kind words across to Jemma.
Trusted Customer - 5 months agoPrevious Review Platform
Thank you for giving us 5 stars
Trusted Customer - 5 months agoPrevious Review Platform
Thank you for giving us 5 stars
Trusted Customer - 5 months agoPrevious Review Platform
Thank you for giving us 5 stars
Trusted Customer - 5 months agoPrevious Review Platform
Rapid response to a question, and fast delivery
Thats great to know, thank you for sharing.
Trusted Customer - 5 months agoPrevious Review Platform
Thank you for giving us 5 stars
Trusted Customer - 6 months agoPrevious Review Platform
Thank you for giving us 5 stars
Trusted Customer - 6 months agoPrevious Review Platform
Really helpful customer service and excellent dispatch/delivery notifications.
Thats great to hear, thank you for letting us know.
Trusted Customer - 6 months agoPrevious Review Platform
Profesional and quick service
Thank you for sharing