Reviews

That is great to know. We look forward to hearing from you again soon.

Thank you for taking the time to leave a review, it is very much appreciated

That is great to hear! Thank you for your review; it is very much appreciated.

We’re very sorry for the delays with your order and any inconvenience this caused. We appreciate your patience while we coordinated delivery and worked with our supplier. We can confirm that a full refund has now been issued via Stripe. Thank you for bringing this to our attention, and we hope to provide a smoother experience in the future.

Thank you for leaving us 4 stars, please let us know what to do to reach 5 stars.

Thank you for leaving us 5 stars!

Thank you so much for giving us 5 stars

Thank you so much for giving us 5 stars

Hi there, I can see you have already left a review, which we have responded to.

Thank you so much for giving us 5 stars

We are so sorry to hear this and will ensure your comments are passed on to DPD. Thank you for your understanding.

Thank you so much for giving us 5 stars

We’re so grateful that you took the time to leave us a 5-star review. Thank you!

That is great to hear! Thank you for your review; it is very much appreciated.

Thank you for taking the time to leave a review, it is very much appreciated.

Thank you so much for giving us 5 stars

Thank you so much for giving us 5 stars

That is great to hear! Thank you for your review; it is very much appreciated.

That is great to hear! Thank you for your review; it is very much appreciated.

That is great to hear! Thank you for your review; it is very much appreciated.

That is great to hear! Thank you for your review; it is very much appreciated.

Hi there, I can see you have already left us a review, which we have responded to.

We’re so grateful that you took the time to leave us a 5-star review. This is great feedback, thank you for sharing.

That is great to hear! Thank you for your review; it is very much appreciated.

That is great to hear! Thank you for your review; it is very much appreciated.

We are very grateful for you taking the time to leave us a 5-star review. Thank you!

Thank you for your feedback. We understand that the cost of shipping for a small part can feel high. Our delivery charges reflect the rates set by our manufacturers and couriers, which apply regardless of the part’s price, and we pass these costs directly on to our customers. We always aim to provide clear information on pricing and delivery so there are no surprises, and we appreciate your comments as they help us improve communication.

"We’re so grateful that you took the time to leave us a 5-star review. Thank you!"

That's great to hear, thank you for sharing.

That is great to hear, thank you for sharing with us.

Thank you for giving us 5 stars

I understand you have now received the unit. Please accept our apologies that this happened. Thank you for making us aware of this. This has been reported to Fedex to ensure it does not happen again.

Thank you for giving us 5 stars

Thank you for giving us 5 stars

We are pleased to hear this. Thank you for sharing your positive experience.

Thank you for your kind words and understanding. We always endeavour to manage expectations where possible.

Thank you for sharing your experience, please let us know what we can do to reach 5 stars.

Thank you for giving us 5 stars

Thank you for your kind words & lovely review.

Hi there, I can see you have left a duplicate review. There may be a buffer issue with your computer, as you experienced ordering a product & duplicates were ordered also. It may be worth assessing your systems just in case.

We are so sorry to hear this. My colleague Jim will be in touch regarding a refund.

Thank you for giving us 5 stars

Thank you for giving us 5 stars

That is great to hear, thank you for letting us know.

Thank you for giving us 5 stars

Hi there. I have reviewed your case and can see you are currently in talks with our aftersales team with regard to the high temp indicator light on your ice machine coming on intermittently. We understand the unit is working correctly otherwise. Having reviewed the images you've sent over as well as the user manual, we suspect the unit may be struggling for ventilation on the left hand side. This would correspond with the unit not being able to cool down sufficiently. Please can you confirm that the unit is compiling with the below installation instruction: d) Service access: adequate space must be left for all service connections through the rear of the ice maker. A minimum clearance of 15 cm (6") must be left at the sides of the unit for routing cooling air drawn into and exhausted out of the compartment to maintain proper condensing operation of air cooled models.

Thank you for your feedback, and we’re sorry to hear about your experience. We always aim to make deliveries as smooth as possible, but in this case our carrier was unable to deliver due to the address being within a fully pedestrianised zone where stopping is not permitted. (We had not been made aware of this when you placed your order) Unfortunately, this meant the driver could not safely unload the unit. We did try to work with you and the manufacturer to arrange alternatives — including meeting at an accessible unloading point, arranging a pre-10am slot (which was requested in your instructions), or delivering to another suitable location — in order to avoid further failed attempts or additional charges. We understand the situation was frustrating, and we’re sorry it wasn’t possible to complete the delivery despite multiple attempts to find a workable solution. Your order has now been cancelled and is being processed in line with the manufacturer’s delivery and return terms. If you would like to discuss this further or if we can assist you with a future order to a non-restricted delivery area, please feel free to contact us directly. We’re always happy to help.

Thank you for giving us 5 stars

Thank you for giving us 5 stars

We are so pleased to hear this, thank you for your kind words.

Thats great to hear, thank you for sharing your experience.

This is great to hear, thank you for your kind words.

Thank you for giving us 5 stars

Thank you for giving us 5 stars

We are sorry to hear you had delivery issues with the products ordered. I can see that a full refund has now been issued. We will ensure your complaint is passed on to the courier company. Please accept our apologies again.

This is great to hear, thank you for your kind words.

That is great to hear, thank you for sharing.

Thank you for sharing your experience.

Thank you for sharing your experience.

That is great to hear, thank you for sharing.

Thank you for sharing your experience.

Thank you for giving us 5 stars

Thank you for sharing your feedback

Thank you for giving us 5 stars

We are very sorry to hear that you haven't had a great experience with DHL . Looking at your case notes I can see we suggested a replacement or requested a damage allowance to keep the table. I can see you opted for the latter. I have ensured your experience is passed oto DHL. Please accept our apologies once again.

Thank you for sharing your positive experience.

Thank you for giving us 5 stars

I have looked at your order and cannot see any reason for your one star. Please get in touch directly with our AfterSales team to see how we can help.

Thank you for letting us know.

Thank you for giving us 5 stars

Hi there, I have looked at your details and cannot see that a Grill has been purchased. (Just cleaning products & a Gastronorm tray & lid) I suspect you may have got the wrong company. This is most unusual, please contact our AfterSales team on our telephone number which is clearly listed on the top right-hand side of our website 01539 760 650 to see how we can help. Many thanks.

Thank you for sharing your experience.

Thank you for giving us 5 stars

That is great to hear. I will let Louise know.

Thank you for giving us 5 stars

Thank you for giving us 5 stars

Thank you for giving us 5 stars

Thank you for sharing your experience.

Thats great to hear, we wil let lucy know. Thank you.

We are sorry to hear about your delivery issues but pleased that the Machine is working well for you. The positives have out wieighed the negatives.

Thats great to hear, thank you for sharing.

Thank you, I will ensure to pass your kind words across to Jemma.

Thank you for giving us 5 stars

Thank you for giving us 5 stars

Thank you for giving us 5 stars

Thats great to know, thank you for sharing.

Thank you for giving us 5 stars

Thank you for giving us 5 stars

Thats great to hear, thank you for letting us know.

Thank you for sharing

Thank you for giving us 5 stars

That's great to hear, thank you for letting us know.

Thank you for sharing your positive experience

Hi Alan, we are sorry to hear this, I have checked your account & I can't see any record of you have called up to let us know. Please give us a call on 01539 760 650 and we will do our best to find replacements.

Thank you for giving us 5 stars

Thank you I will share your comments with Lindsey.

Thank you for taking the time to let us know all went well.

Thank you for taking the time to leave a review, please let us know what we need to do to reach 5 stars.

Thank you for giving us 4 stars. Please let me know what we need to do to reach 5 stars.

Thank you for taking the time to share your experience, it is appreciated.